Return & Warranty Policy
Return & Warranty Policy **Please have your Invoice or Name on the order ready for any Warranty inquiries**
**Warranty claims MUST be made through your original retailer. Please contact us ONLY if you bought the product directly from Strictly HID's.
If you purchased from another retailer/wholesaler, you MUST contact that retailer/wholesaler for warranty. Our Warranty is extended to the original purchaser only.** Overview of the Warranty Procedure:
Trouble-shoot to determine what component is faulty
Obtain Authorization from Strictly HID's(Support Center)
Ship the faulty part to Strictly HID's
Receive replacement component from Strictly HID's
If items returned for warranty replacement are not defective or not covered by the warranty they will be disposed of after 30 days.
We are glad to replace faulty items as part of a warranty claim if the item(s) is indeed defective and is covered under warranty.
In the case of any discrepancies and disputes, the resolution of warranty claims is at the discretion of Strictly HID's.
Proof of purchase from Strictly HID's will be required so please keep a record of your invoice.
If you don't have your invoice number, we can search our database to assist you.
We process warranty claims only for merchandise purchased directly from Strictly HID's.
If you purchased your item(s) from another retailer, please contact that retailer for assistance.
For online purchases
Please do NOT ship anything to Strictly HID's without first obtaining Approval;
all shipments without Approval will be returned to the sender.
To obtain Approval and further instructions, please contact us.
To expedite the warranty exchange process for HID kits, before contacting us,
please trouble-shoot to determine if the failure is due to a faulty bulb, ballast or harness.
Replacement parts will be shipped to the customer after Strictly HID's receives and tests the faulty item(s).
Sorry, but we will not exchange the defective part for a different part (e.g., if you return 5000K bulbs under warranty, we will not exchange them for 6000K bulbs).
For details regarding the shipping for a Warranty exchange, please see the Shipping section below.
ADVANCED REPLACEMENT for HID COMPONENTS
We process Advance Replacements too. Please Contact us via email (Support Center).
EXCHANGES AND RETURNS(Does Not Apply to OEM Parts)
Strictly HID's will process exchanges if the item(s) are returned to Strictly HID's within 30 days of when the merchandise was received by the customer.
You must obtain a Approval from Strictly HID's before shipping any item(s) to us.
Items being returned must be in new/unused/original condition, and--when applicable--must be returned with the original packaging.
In addition to any costs/credits due to the difference in value of the items being exchanged, exchanges will be processed at a cost of $20 to cover the return shipping and administrative costs.
Zero Return Policy
SHIPPING COSTS AND WARRANTY EXCHANGES
Product Exchanges: customer is responsible for all shipping costs.
Domestic (within the United States) Warranty Exchanges--within 7 days: if the problem is reported within 7 days of when the customer received the item(s) in question,
Strictly HID's will NOT provide a Return Shipping Label for shipping the item(s) from the customer to Strictly HID's,
and Strictly HID's will cover the cost of shipping replacement item(s) to the customer.
Domestic Warranty Exchanges--after 7 days: if the problem is reported after 7 days of when the customer received the item(s) in question, the customer is responsible for shipping the item(s) to Strictly HID's,
and Strictly HID's will cover the cost of shipping the replacement item(s) to the customer.
International Warranty Exchanges: customer is responsible for all shipping costs.
For all Warranty Exchanges, if any returned item(s) proves to be functional or are not under warranty, the customer will be responsible for the Shipping and Handling costs related to returning the functional item(s) to the customer;
additionally, if a Return Shipping Label was provided, you will be charged to cover the cost of that shipping.
All shipping for Exchanges will be ground shipping and the carrier will be chosen by Strictly HID's;
all costs associated with upgraded/expedited shipping will be the responsibility of the customer. WHAT IS NOT COVERED UNDER WARRANTY
Physical Damage and Modifications: products that sustain physical damage are NOT covered under warranty; physical damage includes corrosion and damage sustained due to installation errors.
Modifications to merchandise voids the warranty, this includes modifications made to wiring harnesses. Items that are damaged when shipped to us will not be covered under warranty
but we will assist you with a shipping claim if you decide to file one with the carrier.
Collateral Damage: collateral damage and all associated costs due to the failure of any item purchased through Strictly HID's are not covered.
HID Bulb Color: bulb color variations due to lot-to-lot and manufacturer-to-manufacturer differences is not a basis for a warranty claim.
Submit a Ticket for Warranty Items: Please include the full name on the original order, your order number, a shipping address,
and a description of your issue and what you believe needs to be replaced. You will receive a response letting you know if the return is authorized.
Please do not ship the items back us without getting an authorization to do
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